Optimizing Human PerformanceIs there any hope for a manager or salesperson who is technically competent, but no one wants to interact with him?
Increasing Your Emotional Intelligence
How can you make a technically competent person user-friendly? When people have to deal with defensiveness, controlling behavior, irritability, insensitivity, etc., they may well turn off in spite of the technical competence of your team member.
But there is good news. Research by Daniel Goleman, who coined the term “Emotional Intelligence”, says that, unlike IQ, Emotional Intelligence can be learned. Furthermore Goleman states that, for leaders, Emotional Intelligence is more important than I.Q, education and job experience combined.
Purpose
Lumiere’s Increasing Emotional Intelligence is designed to help senior client executives and leadership teams develop their Emotional Intelligence. The program includes a tool to measure Emotional Intelligence and its components. We examine the mindset and the behaviors associated with Emotional Intelligence and help participants become more conscious of existing and desired skills. We then assist in developing new Emotional Intelligence capabilities.
Emotional Intelligence is the ability to identify and use emotional information. Goleman breaks Emotional Intelligence into four principal components: Self Awareness, Self Management, Empathy and Social Skills, and Lumiere helps you to enhance all four.
Payoff/Benefits
Each participant will come away with a deeper understanding of how he/she can develop their Emotional Intelligence and use it in their leadership and/or client-facing roles. Participants will experience increased motivation to improve their Emotional Intelligence and have a practical approach to follow.
